Ch. 13 & 14 Vocabulary

1. Tact: The ability to say and do things in a way that will not offend other people.


2. Empathize: To see someone else's point of view and to imagine oneself in his or her situation.


3. Etiquette: Good manners; the rules of polite behavior in dealing with other people.


4. Conflict Resolution: A problem-solving strategy for settling disputes.


5. Diversity: Variety


6. Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.


7. Self-directed: Responsible for choosing one's own methods for reaching a goal.


8. Cross-functional Team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.


9. Functional Team: A group of people from one company department or area of expertise who work together toward a common business goal.


10. Team Planning: A process that involves setting goals, assigning roles, and communicating regularly.


11. Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.


12. Total Quality Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."


13. Leadership Style: How a person behaves when he or she is in charge of other people.


14. Parlimentary Procedure: Strict rules of order for conducting a meeting.